Shipping Policy
For now, we only deliver within the United Arab Emirates — we’re not set up for international shipping just yet.
Order Processing
We get orders moving fast — usually within 1 business day of your payment going through. You’ll get an email the moment it’s confirmed, and another one with tracking details as soon as it’s on its way.
Delivery Timeframes
Wherever you are in the UAE — Dubai, Abu Dhabi, Sharjah, anywhere — delivery takes up to 3 business days.
That’s our usual estimate. Every now and then things shift a little because of the courier, the weather, or a public holiday, so treat it as a solid guide rather than a guarantee.
Shipping Fees
Any shipping cost shows up clearly at checkout, based on where you’re located and how much you’re ordering. Once your order passes a certain amount, you might even get free shipping — you’ll see it right there at checkout.
Returns Policy
Perfume is a personal-care product, so we can only take back items that are still sealed, unopened, and unused, with the original packaging intact. It’s a pretty standard rule across the whole fragrance industry, not something we made up.
Got something eligible you’d like to return? Just reach out within 3 business days of getting your order. Once a bottle’s been opened, used, or the seal’s broken, we won’t be able to take it back or exchange it — unless, of course, it turned up defective or wasn’t what you actually ordered.
Defective or Incorrect Items
If something arrives damaged, faulty, or just plain wrong, tell us within 3 business days of delivery — include your order number and a photo or two — and we’ll get you a replacement, an exchange, or a full refund. No extra cost to you, ever.
Refunds
Once we’ve got your return in hand and had a look, we’ll let you know whether it’s approved. From there, approved refunds land back in your original payment method within 3 business days.
How to Start a Return
Starting a return or flagging an issue is simple — just get in touch:
- Email: info@arabicperfume.ae
- Phone: +971 52 524 8855
It helps a lot if you include your order number and, where you can, a photo of the item.
